SUBSTANCE CHURCH RETURN POLICY
MERCHANDISE
Merchandise may be returned or exchanged within 30 days of the date of purchase. Original proof of purchase required. Exchanges are subject to available inventory and must be exchanged for the same item. Merchandise must be in unopened, unworn, unwashed, unused and otherwise in resalable condition to be eligible for a refund unless the merchandise is defective. Special orders, preorders, customized orders or final sale items are not eligible for a refund. All merchandise purchased as part of a package deal must be returned together. The customer is responsible for any shipping costs and taxes incurred on returned items. Customers who receive defective or wrong merchandise will be reimbursed preapproved return shipping costs.
SERVICES
Payment for services are nonrefundable unless the service is not provided due to the willful or negligent acts of Substance Church, Inc. Payment for services include, but are not limited to, event tickets, activity fees, camp lodging, transportation fees, rental fees, parking fees, premarital preparation fees, and wedding officiating fees. Please reference your specific service contract for additional return policy terms and conditions.
DONATIONS
Donations are nonrefundable unless the donor can prove the donation was made in error or there is a court order requiring return of the donation. The request for refund must be received within 30 days from the date the donation was made.
RECEIPT OF RETURNED FUNDS
Funds issued for the return of purchases paid with credit or debit cards will be refunded to the originally charged card account at the time of the return. Funds issued for the return of purchases made by check will be refunded by check within 30 days of the date of the return. Funds issued for the return of purchases made by cash will be refunded by cash at the time of the return, or by check within 30 days of the date of the return. Whether a cash purchase return is refunded by cash is at the sole discretion of Substance Church, Inc. and will not exceed $40.00 per customer purchase transaction. Funds issued for the return of purchases made with a gift card will be refunded by placing the funds on a gift card at the time of the return.
For questions or additional information please email contact@substancechurch.com or call 763-710-4337.